Koufman Frederick Commercial Practice

Complaints Filed with Professional Licensing Boards

Insurance companies and companies with self-insured retentions have for many years regularly retained our attorneys to represent their employees who are medical and mental health care providers against complaints filed by patients with licensing boards, such as the Boards of Registration in Medicine, Nursing, Psychology, and Social Work. As a result, we have become familiar with the preferred practices of investigators and case workers who work for these boards. This enables us to provide cost effective representation before each board to the health care providers.

Our attorneys are very attentive to complaints before these Boards, because these complaints can have significant consequences for the provider, such as a suspension or termination of the provider’s license to practice; we are well aware that a provider’s license represents his/her livelihood. The provider is, therefore, very often extremely concerned about the complaint, which requires us to be particularly responsive to his/her inquiries in regard to the process. Also, we are very quick to identify and resolve unfounded complaints, which are not unusual, because patients often file complaints with these boards when they cannot locate an attorney to prosecute a civil suit.

Our firm will ensure that the professional is afforded procedural and substantive fairness, including an opportunity to a full and fair hearing under the due process standards of both state and federal law. Our firm is is ready to prepare an effective response to the complaint, negotiate with investigators and prosecutors at the Board, and, if necessary, present a zealous and well prepared defense at the hearing.

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